UPDATE

The engineer is at the exchange..i can tell by this:

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is – 1500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1920 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was – 1368 kbps

This is by far the best result yet!!

But ive seen this before…it’ll reset to profile 130